From overcoming workforce challenges to preemptive maintenance and rapid response support, this article explores how a service contract provides manufacturing plants a strategic edge, ensuring consistent operational excellence and minimizing downtime risks.
Plant managers are well aware that the fast-paced world of manufacturing can come screeching to a halt at a moment’s notice. Ensuring seamless operations and minimizing downtime is critical for success, but lately, many manufacturers are facing challenges in maintaining and optimizing their equipment due to difficulties in hiring skilled personnel. This is where the value of a service contract comes in. Service contracts provide invaluable support in monitoring operations and preventing potential issues.
“Maintaining a service contract fosters consistency within the plant,” explains Alan Ferrin, president at Cornerstone Automation. “Prioritizing a proactive approach prevents unexpected downtime rather than resorting to crisis management.”
Here are three reasons why engaging a system integrator for a service contract is a strategic move for manufacturers:
1. Expertise Beyond Reach: Overcoming Workforce Challenges
Manufacturers often grapple with the challenge of hiring and retaining skilled personnel to maintain and operate their equipment. Plant electricians and programmers may lack the specialized skills required to keep sophisticated machinery running at peak efficiency. A system integrator, on the other hand, typically consists of a team of highly trained and experienced professionals who specialize in system integration and automation.
“We find that plant managers sometimes struggle with finding an appropriate service company for their controls needs,” said chief operations officer, Tim Ferrin. “If they don’t know the proper questions to ask during the interview process, facilities could find themselves with entry-level contractor support when equipment goes down. At Cornerstone, our employees are highly experienced and capable of rapidly resolving even the most critical downtime situations.”
These engineering experts possess in-depth knowledge of cutting-edge technologies and are equipped to handle the complexities of modern manufacturing equipment. By outsourcing ongoing monitoring and maintenance, manufacturers can overcome the difficulties associated with finding and retaining qualified staff. The result is a more reliable and efficient operation that minimizes the risk of unexpected breakdowns.
2. Insurance Against Downtime: Prioritizing Maintenance and Upgrades
For manufacturers, downtime can have severe consequences, impacting productivity, profitability, and customer satisfaction. Engaging a system integrator for an ongoing service contract serves as an insurance policy against such disruptions. Regular maintenance visits enable proactive identification and resolution of potential issues before they escalate into critical problems.
“As we become more acquainted with the operations over time, we gain unique insights that enable us to suggest ways the plant can operate more efficiently,” stated Nathan Ferrin, chief technology officer at Cornerstone Automation. “This familiarity also empowers us to identify potential issues on the horizon before they escalate into critical problems.”
A prime example of the benefits of an ongoing service contract can be found in the case of leading food manufacturing company, 151 Foods. Nathan Ferrin is routinely involved in their maintenance activities, providing a consistent and preemptive approach to plant management. As a result, 151 Foods has experienced improved operational efficiency and the ability to plan upgrades and maintenance needs strategically.
The case study of 151 Foods illustrates how Cornerstone’s intimate familiarity with the company’s operations has resulted in continuous improvements and streamlined production processes. It highlights the tangible benefits of having a dedicated expert on hand to identify opportunities for enhancement, effectively transforming routine maintenance into a catalyst for ongoing operational excellence.
3. Priority Treatment and Rapid Response: 24/7 Support
In the manufacturing industry, unforeseen issues can arise at any time. System integrators recognize the urgency of addressing these challenges promptly. By opting for an ongoing service contract, manufacturers secure priority treatment and 24/7 support, ensuring that their needs take precedence.
This level of commitment to customer satisfaction is exemplified in the case study of the OT network at 151 Foods. The article highlights how being under contract with Cornerstone Automation resulted in expedited response times and swift resolutions to any operational issues. The ability to access expert support around the clock provides manufacturers with peace of mind, knowing that their equipment is in capable hands.
Engaging a system integrator for an ongoing service contract is a strategic investment for manufacturers seeking to overcome workforce challenges, mitigate downtime risks, and ensure a rapid response to operational needs. The success stories of manufacturers like 151 Foods underscore the benefits of hiring a dedicated team of experts to consistently monitor and improve manufacturing operations. With a system integrator looking out for them, manufacturers can not only navigate the complexities of modern equipment but also position themselves for sustained success.
Don’t wait until a breakdown occurs – proactive maintenance and support can help your plant run at its best. Contact us to learn more about the advantages of service contracts for your manufacturing facility.